RETURN POLICY

Effective Date: 1st February 2025

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Thank you for shopping with us!
We are committed to ensuring your satisfaction with every purchase. 
If you are not completely satisfied with your order, our return policy outlines how you can request a return, exchange, or refund.

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Eligibility for Returns:
To be eligible for a return, the following conditions must be met:

• The item must be unopened, unused, and in its original condition.

• The item must be returned with all original packaging, tags, and accessories.

• The return request must be initiated within 48 hours of delivery.

• Non-returnable items include, but are not limited to:

- Opened or used items
- Gift cards
- Final sale or clearance items
- Customised or personalised products

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How to Initiate a Return:

1. Contact Us - Email our customer support team at contact@divineintuitionhealing.com.au to submit a return request. Please include your order number, item details, and the reason for the return. Photos of the product may also be required upon request.

2. Return Authorisation - Once your request is approved, we will provide you with instructions for sending the item back.

3. Shipping the Item - Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., a wrong or defective item was sent). 

Please use a trackable shipping method to ensure the safe delivery of your return, and email us the tracking number.
Refunds

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Processing Time: 
Once we receive and inspect your returned item, we will notify you within 48 hours regarding the approval or rejection of your refund.

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Refund Method: 
Approved refunds will be issued to your original payment method within 5-7 business days.

*Please note that the time for refunds to appear in your account may vary depending on your financial institution.*

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Partial Refunds: 
Certain items may only be eligible for partial refunds at our discretion (e.g., items not returned in their original condition).

Exchanges:

• We offer exchanges for items that are defective or damaged only.

To request an exchange, please follow the steps outlined under "How to Initiate a Return." All exchanges are subject to product availability.

 

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us at contact@divineintuitionhealing.com.au within 48 hours of delivery. Photos of the damaged item and packaging may be required to process your request.

 

Late or Missing Refunds:
If you haven’t received your refund after the designated processing time:

• Check your bank account or credit card statement.

• Contact your financial institution, as it may take additional time for the refund to be posted.

• If you’ve completed these steps and still have not received your refund, contact us at contact@divineintuitionhealing.com.au for assistance.

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We appreciate your business and look forward to serving you again!